Clients Charter
The aim of our Clients Charter is to describe the standards and quality of care and service each resident should expect to receive and to ensure that the services provided are responsive to the needs and wishes of the Resident
It is intended that services provided by Balmoral Care centre upon the rights, wishes and aspirations of its Clients. Implicit in the charter is the commitment to enable Clients to maintain access to the full range of entitlements enjoyed by all members of society.
We are committed to providing services on an individual basis, ensuring that wherever possible Clients receive a service that meets their particular needs, choices and aspirations.
The Clients Charter is part of the continuing process of informing Clients of their rights and privileges so as to allow them to make informed choices with regard to their care.
Standards and Rights
| 1. Be encouraged and helped to maintain a high quality of life. | 15. Be cared for by adequate andappropriately trained staff. |
| 2. Be encouraged to maintain their independence. | 16. Be able to receive visitors at any reasonable time. |
| 3. Have their privacy respected. | 17. Have the right to consult their own solicitor. |
| 4. Be treated with dignity. | 18. Choose to reside in any home they wish. |
| 5. Have their human, emotional and social needs respected and fulfilled. | 19. Feel `at home’. |
| 6. Be encouraged to follow the religion of their choice. | 20. Be provided with adequate accommodation. |
| 7. Be addressed as they wish. | 21. Be encouraged to bring personal belongings into the home. |
| 8. Not to be discriminated against on grounds of race, religion, sex, colour or disability. | 22. Have access to a telephone. |
| 9. Be cared for in a manner similar to that which would be given by caring relative in their home. | 23. Be provided with nourishing, appetising and adequate food. 24. Be encouraged to participate in recreational food. |
| 10. Be encouraged to handle their own medicines when competent to do so. | 24. Be able to complain about the quality of care received in a home. |
| 11. Be able to retain the doctor of their choice. | 25. Be given value for money. |
| 12. Receive medical and nursing care in private. | 27. Enjoy a continued relationship with a home. |
| 13. Be entitled to all the common facilities available to other people living elsewhere in the locality. | 28. Have a contract of residence and a statement of purpose of the home. |
| 14. Be encouraged to discuss their care and needs with the Owner/Manager of the home. |
